Help & Support

Head to the sign-up page and fill in your name, email, date of birth, and a password. You'll get a verification email — click the link to activate your account.

Yes, but with a guardian step. Members 13–17 can self-register; we'll email your parent or guardian for approval before the account becomes active. Children under 13 can't self-sign-up — a parent must register them as a dependant from their own family page.

Check your spam folder first. If it's not there, log in (we'll send a fresh verification link), or use the admin resend tool at reception. Verification links are valid for 24 hours; placeholder-account claim links last 30 days.

Yes — it's a 30-second setup that meaningfully protects your account. Go to Security, scan the QR code with an authenticator app (Google Authenticator, Authy, 1Password, etc.), and enter the 6-digit code to confirm. You'll be asked for a fresh code each time you log in from a new device. 2FA is mandatory for admins and recommended for parents managing children's accounts.

Click "Forgot password" on the login page. We'll email a reset link that's valid for 1 hour. If you don't receive it, check spam — then contact us.

Visit the Play page to see what competitions are open. Each comp shows the sport, division, gender category, age group, fee, and the number of teams currently nominated. If a comp is accepting individuals, you can join as a Free Agent and we'll match you to a captain looking for players.

It's a short profile (sport, skill level, position, gender preferences, optional photo) visible to team captains looking for players. If you don't have a team yet, this is the fastest way to get rostered. Build yours via My Free Agent Profile. Captains see only the fields you choose to publish.

Once you're on a team, your fixtures appear on My Schedule. You can also see the full comp draws on Draws and current ladder on Standings.

It's a privacy choice: we never display the exact age of players under 18 to other members. Minors appear as "Minor" on rosters and Free Agent cards. Admins (and the player's own family) see the actual age when they need to for eligibility purposes.

It means something on your profile doesn't match the team's requirements: usually age, gender category, or a missing field like date of birth. Open the team page and the eligibility panel will tell you exactly what to fix. If it says "warn" rather than "block", you can still play but admin will need to verify.

From Play, choose the competition you want to enter and click Start a team. You can start a Team Draft first (build the roster without paying anything yet — useful if you're still finding players) or jump straight to Nominate if your team is ready. Both flows finish with the same nomination submitted for admin approval.

A Draft is a wishlist with no commitment — you can invite players, see them confirm interest, and convert to a real nomination later. A Nomination is the formal entry into a comp. It commits to a nomination fee (if charged) and admin approval. Drafts auto-decay after 60 days of inactivity unless you keep them alive.

From your team page, click Add player, enter their first name, last name, and email. If they exist in the system we'll link them; if not, we create a placeholder account and email them a claim link. The add request goes to admin for approval (most are auto-approved within a day). For juniors, tick "Under 18" and provide a parent's email — we'll loop the parent in.

Yes — captains don't need to collect DOBs. We deliberately removed DOB from the captain workflow for privacy. Adult players set their own DOB when they claim their account; for juniors, the parent fills it in via My Family. Eligibility checks tolerate a missing DOB with a soft warning until it's set.

Forfeits are recorded by admin on /admin/results. If your team needed to forfeit, contact admin as early as possible — we offer two forfeit types: notified (you let admin know in advance, typically a smaller fine) and non-advised (no notice, larger fine). The forfeiting team gets a forfeit fine and neither team pays the per-game fee for that fixture.

Open your team page — you'll see a fee summary with a Pay button. Card payment via Stripe is the fastest. Bank transfer details are on every invoice. We also accept payment at the counter and on the night of your game. See Payments & fees below.

Yes — submit a withdrawal request from your team page. Admin reviews it; a withdrawal charge may apply depending on the comp. Once approved, your team is removed from the draw and remaining fixtures are cancelled. Fees you've already paid for played and scheduled fixtures are not refunded, except as required by Australian Consumer Law.

From your account, open My Family and click Add a child. Fill in their details — you're confirming you're their parent or legal guardian. Children appear on your dashboard and you manage their participation on their behalf.

Their account is in "guardian approval pending" status. They can't do anything (nominate, pay, message) until a parent approves. You'll receive an email with an approval link — click it, review their details, and approve. After approval their account becomes active and you're listed as their guardian, with the ability to co-manage if you want.

Yes. Open the child's page from My Family and invite another guardian by email. They'll get an invite they can accept; once accepted both of you can manage the child's profile, pay fees, and see updates. Either guardian can also remove themselves at any time.

Open the child's page and turn on privacy mode. They'll appear under a display alias (or "First L.") on rosters and Free Agent cards visible to non-family viewers. Photos are hidden. Admins and your family still see the real name (necessary for first-aid and eligibility). This setting is designed for AVO-affected families and child-safety scenarios.

By design — we don't display exact ages on member-facing pages, even to parents. Their dashboard card shows "Minor" or "Adult". The actual DOB is on their edit profile (which you can open from My Family) and is used for eligibility checks behind the scenes.

For parent-managed accounts (typically under 13), no — payment runs through the parent. For 13–17 accounts the parent retains payment oversight but the teen can initiate their own pay flows. Card details aren't stored on either account — Stripe handles them directly.

Both live on Security. Email changes require you to click a confirmation link sent to the new address — a security check. Password changes ask for your current password first.

Privacy mode hides your real name and photo from non-family/non-admin viewers — useful for AVO-affected members, anyone with safety concerns, or anyone who prefers heightened anonymity. Turn it on from your Profile. You can set a display alias (or fall back to "First L.").

The full list and how we use it is in our Privacy Policy. The short version: identity, contact, emergency contacts and medical info (so we can respond on the court), payment history (not card numbers — Stripe handles those), and an audit log of significant actions you take.

Open Security and submit a deletion request. Admin will process it within a few business days. Note that some records are retained where the law requires (audit log: 7 years; financial records: 7 years for ATO).

Yes — email accounts@pvrsc.com.au with the subject "Data access request" and we'll provide a copy within 30 days, in line with the Privacy Act.

• Membership — annual centre membership, required to play in any comp.
• Nomination — one-off when your team enters a comp.
• Team fee — either a flat season fee or per-game (e.g. $X per match), depending on the comp.
• Finals — sometimes separate from the regular-season team fee.
• Forfeit fine — charged to the team that no-shows.
• Withdrawal charge — if your team withdraws mid-season and the comp charges one.

The exact amount and basis is shown on the comp page before you nominate.

Four routes:

• Online card payment via Stripe — fastest, accepted Visa / MasterCard / AmEx. A small surcharge applies (Stripe's actual processing cost, disclosed at checkout).
• Bank transfer — BSB + account details are on every invoice.
• At the counter during reception hours — EFTPOS, card, or cash.
• On the night of your game if your captain has arranged this with admin.

Yes — open a contact request with your invoice reference and we'll process the refund back to the original payment method. If you paid by Stripe, the refund is automatic to the same card.

Per-game invoices recompute when the draw changes. Common reasons your invoice went down: a fixture was forfeited (against you), the comp shortened, or admin marked a game as paid externally. Common reasons it went up: the draw was regenerated with extra rounds, or a previously-forfeited fixture was reinstated. You'll always get an email with the old and new amounts.

Team fees are paid by the team as a whole, not by individual share. If your captain paid the whole invoice (or paid up to round X), the team is paid up regardless of whose card it came from. The "remaining balance" on your team page reflects the team's total, not yours individually.

Three things to try, in order: (1) reset your password from the login page, (2) check you're using the email you actually signed up with (not your work email if you used personal), (3) check your account isn't locked from too many wrong attempts (5 fails = 15-minute cool-off). If still stuck, contact us.

Reload the page first. If it persists, try logging out and back in. Beyond that — report a bug with whatever error message you can see, and we'll dig into it.

Three layers to check:

• Spam folder.
• Email address on your Profile is current.
• Email-marketing opt-in setting (separate from transactional emails — transactional ones always go).

If you've checked all three and still nothing, your provider may be silently rejecting our messages. Contact us with the email address and we'll diagnose.

Report it anyway as a "Confusing or wrong" report. We'd rather hear about edge cases that turn out to be intentional than miss real bugs.